Privacy notice
Last updated: 13 November 2026
This notice explains, in plain English, what we do with the personal details you give us when you use the quote form on this website, email us or call us.
Who we are
DAC Boundary Surveys is a trading name of D A C Site Engineering Limited, registered in England & Wales, company no. 07521425, registered office: 5 Newton Grove, Fearnhead, Warrington, WA2 0YA. We are the "data controller" for the details you send us.
Contact for anything about your data: enquiries@dacboundarysurveys.co.uk or 07734 034652.
What we collect
- From the quote form: your name, email address, phone number (if you give it), the property postcode, the service you are interested in and your message.
- By email or phone: anything you choose to send us, such as title plans, deeds or photos.
- If you book a survey: the property address, survey measurements and photos, any drone images, and the invoice and payment details needed for our accounts.
Please only send us information about other people, such as a neighbour, if it is needed for the job.
How we use it, and why we are allowed to
- To reply to your enquiry and give you a quote. This is a step you have asked us to take before a possible contract.
- To carry out work you book and send you the drawings. This is needed to perform our contract with you.
- To keep business and tax records. We have a legal obligation to do this.
- Drone and site photos are taken only for the job. We try to avoid capturing people and neighbouring gardens beyond the boundary strip. We rely on our legitimate interest in recording the site accurately.
We do not sell your details, use them for marketing lists or make automated decisions about you.
Who else sees it
Only the services we need to run the business, and only for that purpose:
- form submissions are processed and stored by Netlify, Inc. (our website host) and emailed to us;
- our email and website hosting providers;
- our accountant, and HMRC where the law requires it.
Some of these providers may store data outside the UK. Where they do, we use providers that protect it with safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum.
If you ask us to, we will share your drawing with your neighbour, solicitor or fencer. For a jointly instructed evidence pack, both households receive the same drawing.
How long we keep it
- Enquiries that do not lead to a booking: deleted within 12 months.
- Customer records, drawings and invoices: kept for 6 years after the job, for accounting and in case questions arise about the work.
- Drone footage not used in your drawing: deleted once the drawing is issued.
Cookies
This website does not set cookies or use tracking or analytics. Our web host may keep short-term technical logs (such as IP addresses) to keep the site secure.
Your rights
You can ask us for a copy of your details, ask us to correct or delete them, or object to how we use them. Email enquiries@dacboundarysurveys.co.uk and we will reply within one month.
If you are unhappy with how we have handled your data, please tell us first. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, or call 0303 123 1113.